Term and conditions

Short version:

  • when you order a dress and we receive payment, once we started to sew dress, we cannot stop or cancel it or refund it
  • we don't accept any returns - stock or custom made - all (dresses are very well checked before sending out, therefore no mistake shall happen)
  • the dress will be sewn according to your wished and therefore it is not possible to change mind and cancel purchase/ get refund for any reason from your side.
  • If designers lace or material has been finished and designer has new similar lace you will be informed about it and if you will not like the new material you are allowed to cancel purchase and get refund
  • always check parcels very well and if you see parcel has arrived glued with sticky tape or any cut, open package in front of delivery mana and check well there are no damages. Each package is insured, however possible damages needs to be seen by the delivery man, who shall proceed further investigation with post office or a company who has sent the package.
  • If the dress is delivered with mistakes made from our side, we DO guarantee to fix it ASAP free of charge.